Limited Pre‑Owned Protection

Introduction

At Celestial Computers, we offer a 100-day warranty from the date of delivery that covers defects present in the original item at the time of sale. This warranty does not cover upgrades, modifications, or any changes made to the item after purchase.

Warranty Coverage

  • Duration: 100 days from delivery.
  • Covered: Manufacturer defects or functional failures present at receipt that cause the item to not work as described (major component failures, DOA items).

Exclusions and Limitations:

The Celestial Computers Lifetime Warranty does not cover:

  • Normal wear and tear
  • Damage caused by accidents, misuse, abuse, or neglect
  • Unauthorized repairs or modifications
  • Products that have been opened or tampered with
  • Software issues, including but not limited to malware or viruses
  • Consumables such as batteries, thermal paste, and cables
  • Peripherals and accessories not included with the original item


The Limited Pre‑Owned Protection are all limited as follows:


  1. Celestial Computers warrants to the original purchaser that the covered hardware, excluding software, documentation and similar items, will be free of defects in workmanship and materials for the warranty period beginning from the date of delivery to Customer. During the applicable warranty period, the company will repair or replace, at its sole discretion, the defective hardware system, for covered defects, free of charge for labor and/or parts depending on your warranty period. Parts may not be identical but will be equivalent parts. If the hardware system is defective within the first 30 days from customer’s initial receipt of the system, customer may obtain service under the terms of the Warranty by informing Celestial Computers of the customer's intent to seek a repair under the Warranty, and shipping the system back to Celestial Computers where the system will then be repaired. The customer shall also insure the system by obtaining shipping or freight insurance coverage equal to the full purchase price of the system. Celestial Computers will reimburse reasonable shipping costs, including shipping or freight insurance, if within the continental United States. Outside of the continental United States, the Customer will pay for shipping both ways no matter when an alleged defect arises.
  2. Inside the continental United States, Customer will pay for shipping back to Celestial Computers for any components or products sent for service after the initial 30-day period, while the company will pay for return shipping back to customer for up to one year after purchase. After the first year of ownership Customer is responsible for any shipping charges to/from the company.
  3. Products sent in for authorized service/exchange must be shipped in original packaging and accompanied by copies of purchase receipts. Replacement packaging can be requested from Celestial Computers customer support for a nominal fee.
  4. on-Celestial Computers repairs, upgrades or installations on any covered computer system are not covered by, and void the Warranties instantly on any system so modified. Any individual parts sold or installed separately from a New computer system must be purchased and installed by the company to be covered by the Lifetime Service Policy, and that separate hardware is only covered to the extent of the original manufacturer’s warranty on such separate parts.
  5. Physical damage, abuse, neglect, and damage caused by shipping, or misapplication of the product, repair modification, exposure to extremes of temperature or humidity, power fluctuations, lightning or improper electrical power are not covered by the Warranties. (Your original shipment from Celestial Computers to you is always covered. Any functional/material, non-cosmetic damages resulting from mishandling by the freight carrier or improper packaging by the company are not your responsibility.)
  6. Overclocking of any component beyond manufacturer specified rated limits performed by anyone other than an Celestial Computers technician shall void any and all Warranties instantly.
  7. Changes to firmware, drivers, and other hardware-related software and/or code can destroy components. Celestial Computers delivers all systems ready for use. Updates to firmware and drivers performed after the system has been delivered that cause part failure are not covered by the Lifetime Warranty.
  8. Software defects are not covered by the Warranties, but may be covered by the warranty of the individual software publishers as set out in the materials accompanying it; opened software is never refundable.
  9. Any missing items must be reported within 24 hours of Customer receipt.
  10. There are no warranties, express or implied, which are not written herein.
  11. It is of utmost importance that Customer protects all data and software on any covered computer system and/or console at all times. Celestial Computers is not responsible for loss of time, inconvenience, loss of data or software, inadvertent disclosure of data, loss of files, or any other direct, incidental, or consequential damage loss caused by a covered computer system failing to properly operate, or caused by any fault or negligence of the company. Even though the company may attempt to backup and transfer certain data, and attempts to avoid situations where Customer data or software is lost, such occurrences of data loss, for a variety of reasons, are common. Customer agrees that prior to delivering a computer for service, Customer has independently backed up all software and data on the computer, and is prepared for, and expects that all data may be lost on the computer during or following any repair procedure, and Customer specifically agrees and understands that this document is intended to limit the liability of the company for such data losses. Customer warrants that there is no illegal data or software content on any computer left for Warranties service.
  12. Warranty repairs or service do not extend the length of the Warranties and any electronic left unclaimed for 30 days becomes the property of Celestial Computers.
  13. The Company reserves the right to terminate the warranty completely at our sole discretion by notifying you of our intent to void your warranty if a member of Company management determines that a client has been abusive, vulgar, or extremely rude to any member of Company staff, for example a technician attempting to provide support, administrative staff attempting to resolve a shipping or scheduling conflict, etc. Life is often complicated, frustrating, and can be messy at times. Being rude and abusive to others is not helpful and will not be tolerated.
  14. The Company is under no obligation to provide support for non-hardware related issues. They are not warranty issues, strictly speaking. However, The Company frequently endeavors, as an act of good will and in the spirit of providing exceptional client support, to assist clients to resolve issues and provide technical support for non-hardware related issues such as issues with an operating system, a game or game engine, or other applications/programs. This support is completely voluntary, provided at the sole discretion of The Company, and may be terminated at any time. We are not programmers, game developers, game publishers, or software engineers here - those entities have their own support processes separate and apart from ours.
  15. Promotional items such as computer components, desktop PCs, game codes, merchandise, or other items that are prizes for giveaways or other company-sponsored advertising or promotional events are not warrantied. This warranty only applies to purchased products.


Warranty Claim Process:

To initiate a warranty claim, please contact our support team at warranty@celestialpcs.com with the following information:

  • Your full name
  • Order number or Invoice or Receipt (attached if applicable)
  • Phone Number
  • Description of the issue
  • Any relevant photos or videos of the issue


Our support team will assess your claim and provide instructions on how to proceed. The technical support staff will assist you in diagnosing the problem over the phone and/or via remote support by calling you at your preferred contact number. If the problem cannot be resolved over the phone or via remote support, we will decide on the best course of action for complete customer satisfaction. If return is authorized, please return the product only as instructed. Do not return any products without prior authorization. Products returned without prior authorization will be held for 15 days pending instruction and return shipment payment and, thereafter, will be salvaged or disposed without any duty to account to Customer. Celestial Computers will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from the company. Celestial Computers will also not be responsible for damages to any components or loss of any data for goods purchased from the company. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an Celestial Computers employee, inadequate or excessive electrical power surges, or other power irregularities. Celestial Computers will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by the company. Celestial Computers will replace defective parts with the same or comparable parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. Note: Do not include any accessories with your computer system for warranty repairs. If you do provide such materials, Celestial Computers will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found that is covered by the warranty, Celestial Computers will charge a $95 test fee, advise the Customer and return the non- defective product when Customer pays the test fees and pays for return shipping. If such fees are not paid within 15 days after notification, the product shall be salvaged or disposed without any duty to account to Customer.


TO OBTAIN SERVICE UNDER THIS WARRANTY

CREDIT AND COLLECTION: Interest will accrue on invoices considered PAST DUE at the rate of 19.99% ANNUALLY. The person or entity responsible for payment of this invoice will be responsible for collection and attorney fees. All NSF checks will be charged the maximum penalty allowable by law. Except as provided expressly herein Customer specifically waives any and all liability, causes of action, claims or rights Customer may be able to assert against the company for any act, omission or other event of any kind which is related to the sale of a computer, or related to the performance of service repairs and the execution of this document.
Customer specifically agrees that Customer waives, in advance, any causes of action, rights or claims against the company related to the loss, disclosure or dissemination of Customer’s data, software, or personal files during or after the performance of warranty service. Customer agrees that any claim or cause of action whatsoever against Celestial Computers, including but not limited to those in contract or tort, shall be limited to the amount Customer actually paid for a computer system at issue or $1,000.00, whichever is greater.
Celestial Computers desires to maintain a positive relationship with its customers and without waiving any of the limitations in the preceding paragraphs, the company may at its sole and exclusive discretion elect to return actual funds paid by Customer for goods or services provided by the company. Any such refund is in no way an admission of any liability, wrong-doing or the basis for any cause of action against Celestial Computers and is a simple expression of good will. In the event Customer is offered a refund of monies actually paid, each and every aspect of this Waiver and Limitation of Liability shall remain in full force and effect. Customer waives all rights, claims, causes of action and other damages in excess of actual funds paid and then returned by the company.


Transferability:

The Limited Pre‑Owned Protection is non-transferable and is only valid for the original purchaser of the product.


All sales are final and as is. All deposits to hold merchandise are non-refundable. All returns or order cancellations are at the sole and exclusive discretion of the company, must take place within 30 days of purchase, and will be charged a restocking or cancellation fee of 20% of the PURCHASE PRICE, whether the refund is requested before or after shipment of the system. Any returns after 30 days will be charged restocking fee of 20% of the PURCHASE PRICE plus $35 per day rental fee. Microsoft Windows or Office products, or other activated software cannot be accepted back for a refund or credit. Celestial Computers does not pay for nor reimburse any costs associated with shipping, shipping or freight insurance, or packaging materials for return products. 


I agree that any dispute regarding this Agreement or subject matter of this Agreement will be submitted only to binding arbitration to be conducted only and exclusively in Polk County, Iowa. Customer specifically waives all right to pursue any legal or equitable remedy in any city, county, state or federal court of law. In the event either party initiates an appropriate proceeding to enforce or seek any claims under this document or related to the computer purchase or service transaction referenced herein, the prevailing party shall be entitled to an award of reasonable attorney’s fees. The laws of the State of Illinois shall govern the interpretation, validity, performance, and enforcement of this agreement. If any provision of this warranty shall be held to be invalid or unenforceable, the validity and enforce ability of the remaining provisions of this warranty shall not be affected thereby.


Disclaimer:

Celestial Computers reserves the right to modify or discontinue the Lifetime Warranty at any time. Any changes to the warranty will not affect existing customers who have purchased a product with the Limited Pre‑Owned Protection prior to the changes. Please consult a legal professional to ensure the warranty terms are in compliance with local laws and regulations.


Reviewed and Updated 10/12/2025