Celestial Computers Terms and Conditions

Introduction

Welcome to Celestial Computers, a DBA of JP Technologies, LLC! These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services ("Services"). Please read these Terms carefully before using our Services, as they are a legally binding agreement between you ("User") and Celestial Computers ("Company", "we", "us", or "our").


By accessing or using our Services, you agree to be bound by these Terms and any additional terms and conditions that may apply to specific sections of the Services or to products and services available through the Services. If you do not agree to these Terms, please do not use our Services.

Acceptance of Terms

By accessing or using our Services, including browsing our website, purchasing products, or participating in any events, you signify that you have read, understood, and agree to be bound by these Terms and any applicable laws and regulations. If you do not agree with any part of these Terms, you must immediately cease using our Services.


If you are using our Services on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization or entity to these Terms, in which case "User" or "you" shall refer to both you and the organization or entity.

Changes to Terms

We reserve the right, at our sole discretion, to modify, update, or replace these Terms at any time. Any changes will be effective immediately upon posting on our website or other applicable platforms. It is your responsibility to periodically review these Terms to stay informed about any updates or changes.


Your continued use of our Services after the posting of revised Terms signifies your acceptance and agreement to the updated terms. If you do not agree to the revised Terms, you must stop using our Services immediately.

We encourage you to check this page regularly to ensure you are aware of the most current Terms and any changes that may have been made.

Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, protect, and disclose your personal information when you access or use our Services. By agreeing to these Terms, you also acknowledge that you have read and understood our Privacy Policy.


Please review our Privacy Policy https://www.celestialpcs.com/privacy to understand our practices and the choices you have regarding the personal information you provide to us. If you do not agree with our Privacy Policy, you must not use our Services.

User Accounts and Registration

To access certain features of our Services, you may be required to create a user account ("Account"). When registering for an Account, you agree to provide accurate, current, and complete information about yourself as prompted by the registration process. You also agree to promptly update your Account information to keep it accurate, current, and complete.


You are responsible for maintaining the confidentiality of your Account credentials, including your username and password. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your Account, whether or not you have authorized such activities or actions. You must immediately notify us of any unauthorized use of your Account or any other breach of security.


We reserve the right to refuse registration, suspend, or terminate your Account at our sole discretion if we believe that you have violated these Terms, provided false or misleading information during the registration process, or engaged in any fraudulent, abusive, or otherwise illegal activity.

Payment Terms and Pricing

All prices displayed on our website or quoted for our products and services are subject to change without notice. We reserve the right to modify our pricing at any time, at our sole discretion. Prices for products and services are exclusive of any applicable taxes, shipping and handling fees, or any other charges, which will be added to your order total during the checkout process. Please be aware that pricing for computer products can be volatile and subject to rapid change, and therefore we cannot offer price protection beyond 24 hours after purchase. This means that if a product's price drops five days after your purchase, we are unable to refund the difference. We apologize for any inconvenience this may cause, but this is because our cost for that product when we shipped it to you was much higher than our current selling price. By using our website or purchasing our products and services, you agree to these pricing terms.


We accept various payment methods, including credit cards, debit cards, and other forms of electronic payment. By providing your payment information, you represent and warrant that you have the legal right to use the chosen payment method and authorize us to charge your chosen payment method for your order.


Your payment will be processed upon placing your order, and we will not ship any products or provide any services until we have received full payment. If your payment is declined, your order will be canceled, and you will need to place a new order using a valid payment method.

Order Processing and Shipping

Once we receive your order and confirm your payment, we will process your order within 1 to 2 business days. We will send you a confirmation email with the details of your order and an estimated delivery date.


Custom Computers will be an exception to the processing time due to the collection for components, live streaming events, or other customized components upon request. Any processing times that will be extended past the normal processing time listed above will be displayed on check-out or your order confirmation page. If you need the order to be delivered by a certain date, please reach out to our team prior to placing an order. We will try our best to accommodate any situation.


We partner with reputable carriers to ship our products and strive to provide accurate delivery timeframes. However, the delivery times provided are estimates only and may be subject to delays due to carrier issues, weather conditions, or other factors beyond our control. We are not responsible for any shipping delays or delivery failures resulting from such circumstances.


Shipping costs, if applicable, will be calculated based on the size, weight, and destination of your order and will be displayed during the checkout process. You are responsible for all shipping costs associated with your order, as well as any applicable taxes, duties, or customs fees.


Please inspect your package upon delivery and notify us within 14 days of any damaged or missing items. We will work with you to address any issues and may, at our discretion, replace damaged products or refund your purchase in accordance with our Returns and Refunds policy.

Cancellation Policy

You may request to cancel your order at any time before your order has been processed and shipped. To cancel an order, please contact our Customer Support team at info@celestialpcs.com with your order number and the reason for cancellation.


Customer-initiated Cancellations:


  • If your order has not been processed or processed and not shipped, we will cancel the order and issue a full refund to your original payment method within 1 to 3 business days. Please note that it may take several business days for the refund to appear on your statement, depending on your bank or payment provider.
  • If your order has already been processed and shipped, we will be unable to cancel the order. In this case, you may refer to our Returns and Refunds policy for information on how to return your order for a refund.


Seller-initiated Cancellations:

  • The product is out of stock or unavailable for any reason.
  • We identify a pricing or product description error.
  • The shipping address is outside of our shipping area.
  • We suspect fraudulent activity or a violation of our Terms and Conditions.


Please note that custom-built computers and special order items may be subject to additional cancellation restrictions or fees. These restrictions or fees will be clearly indicated on the product page or during the checkout process.


By placing an order on our website, you agree to abide by this cancellation policy.

Returns and Refunds

We stand by the quality of our products and services and want you to be satisfied with your purchase. If you are not completely satisfied with an item you've purchased, you may return it within 100 days of the delivery date for a refund, exchange, or store credit, subject to the following conditions:


  1. All returned items must be in their original, unused or excellent condition, with all original packaging, accessories, and documentation included.
  2. To initiate a return, please contact our customer support team at info@celestialpcs.com with your order number and a detailed explanation of the issue. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item(s).
  3. You are responsible for all return shipping costs, unless the item is defective, or we shipped the wrong item. In such cases, we will provide you with a prepaid shipping label.
  4. Once we receive your return, we will inspect the item(s) and process the refund, exchange, or store credit within 15 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and update your account.
  5. We reserve the right to refuse returns or charge a restocking fee for items that are not in their original condition, missing parts or accessories, or returned without a valid RMA number.


Please note that certain items, such as custom-built computers or personalized products, may not be eligible for returns or refunds. Be sure to review the specific product details and any exceptions to our return policy before making a purchase.

Warranty and Liability

Brand-new products Will come with a manufacturer's warranty, which may vary depending on the specific product and manufacturer. Please review the warranty information provided with your product for details on the warranty coverage, limitations, and any applicable procedures for making a warranty claim.


Brand-new custom built computers will have a limited lifetime warranty. Please review our lifetime warranty here: https://www.celestialpcs.com/warranty


To the extent permitted by law, we disclaim all warranties, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our products or services will meet your requirements or that they will be uninterrupted, secure, or error-free.


In no event shall we be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, loss of data, or other intangible losses, arising out of or in connection with your use or inability to use our products or services, even if we have been advised of the possibility of such damages.


Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not disclaim any implied warranty or limit our liabilities, the scope and duration of such warranty and the extent of our liability shall be the minimum permitted under applicable law.

Intellectual Property

All content, including but not limited to text, graphics, logos, images, audio, video, and software, available on our website or through our Services is the property of the Company, our licensors, or other content providers, and is protected by copyright, trademark, and other intellectual property laws.


The Company name, logo, and all related product names, service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You may not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans appearing on our website or through our Services are the trademarks of their respective owners.


You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Services and to download or print a copy of any portion of the content to which you have properly gained access, solely for your personal, non-commercial use. This license does not permit you to use our content for any other purpose, including, but not limited to, resale, distribution, or commercial exploitation, without our express written consent.

User-Generated Content

Our Services may allow you to submit, post, upload, or otherwise contribute content, including but not limited to, text, images, videos, reviews, and comments (collectively, "User-Generated Content"). By submitting User-Generated Content, you represent and warrant that:


  1. You own or have the necessary rights and permissions to use and distribute the User-Generated Content.
  2. The User-Generated Content does not infringe upon any third party's intellectual property rights, privacy rights, or any other legal or moral rights.
  3. The User-Generated Content is not defamatory, obscene, offensive, hateful, or otherwise unlawful, and does not promote any illegal activities or violate any applicable laws and regulations.


By submitting User-Generated Content, you grant the Company a non-exclusive, royalty-free, worldwide, irrevocable, sub-licensable, and transferable license to use, reproduce, modify, distribute, display, and perform your User-Generated Content in connection with our Services and for any other business purposes, including promotional activities.


We reserve the right, but have no obligation, to review, edit, or remove any User-Generated Content at our sole discretion if we determine that it violates these Terms, is inappropriate, or for any other reason. You acknowledge that we may monitor the use of our Services and may disclose any User-Generated Content and your identity to third parties to comply with any applicable laws, regulations, or government requests, or to protect our rights, property, or the safety of our users or the public.

Termination of Accounts

We reserve the right, in our sole discretion, to terminate or suspend your Account and access to our Services, without notice and without liability, for any reason, including but not limited to:


  1. Breach of these Terms or any other agreement between you and the Company.
  2. Non-payment of any fees or charges due in connection with your use of our Services.
  3. Violation of any applicable laws, regulations, or third-party rights.
  4. Engaging in any conduct that, in our opinion, is harmful to our reputation, business, or the interests of our users or the public.


Upon termination or suspension of your Account, your right to use our Services will immediately cease, and we may, without liability to you, delete any information or content associated with your Account, including any User-Generated Content.


You may also choose to cancel your Account at any time by contacting our customer support team. Upon cancellation, your right to use our Services will cease, and we will have no obligation to maintain, provide access to, or restore any information or content associated with your Account.


The provisions of these Terms, which by their nature should survive termination, shall survive the termination or cancellation of your Account, including, but not limited to, intellectual property rights, warranty disclaimers, indemnity, and limitations of liability.


Governing Law and Jurisdiction

These Terms and your use of our Services shall be governed by and construed in accordance with the laws of United States, without regard to its conflict of law provisions.


By using our Services, you agree to submit to the exclusive jurisdiction of the courts located in United States, and you waive any jurisdictional, venue, or inconvenient forum objections to such courts. You further agree that any claims, disputes, or legal proceedings arising out of or in connection with these Terms or your use of our Services shall be resolved individually, without resort to any form of class action, and you waive your right to participate in a class action lawsuit or class-wide arbitration.


If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions of these Terms shall remain in full force and effect.


Contact Information

If you have any questions, concerns, or comments regarding these Terms or our Services, please feel free to contact us using the information below:



We welcome your feedback and are committed to addressing any concerns or issues you may have promptly and effectively. To ensure a timely response, please be sure to include your full name, email address, and any relevant information related to your inquiry.


Reviewed: 3/25/2024